When will my order be delivered?

1. The estimated delivery time when your payment or transaction is processed in our online store is 2 to 5 business days, on high demand days they could take more than usual. The shipments are made by DHL, the times and shipping costs will depend on your national or international destination.

How long does my order take to be prosecuted?

1. After ordering the estimated time is 1-2 business days to process your order. After that it will take 1-3 days for the order to reach your hands, this will depend on the shipping service in the parcel and your place of residence.

2. All orders and shipments are managed from our warehouse, remember that we do not send during weekends.

3. Please allow extra time for your order to be processed during high sales seasons and holidays.

Will taxes or additional charge charge me?

1. The prices found on our website already include national normal taxes, such as VAT. And when you do not cross any international zone if you are in Mexico we do not have the responsibility of paying import or export taxes, in case your order is international you must cover the customs expenses, so we are in the correct use of the law with customs or authorities corresponding.

Free shipping policy.

1. In free shipping promotions it will only be within the Mexican Republic applied to Kanous Members Benefits, the costs and shipping time may vary according to the promotions of the moment and destination.